Customer Service and Contact Information

Last updated: September 2026

Codecraft Technologies Company Inc. is committed to providing accessible customer support for questions about our products, purchases, subscriptions, technical issues, billing, and other service concerns.

Company: Codecraft Technologies Company Inc.
Website: https://codecraft.ph
Email: inquire@codecraft.ph
Address: 30th Flr. RCBC Plaza, Tower 1, Ayala Ave, Makati City
Contact page: https://codecraft.ph/contact

1. General Inquiries

For product and service questions, sales, partnerships, or consultation requests: inquire@codecraft.ph | Contact form

2. Billing and Payment Support

For failed transactions, duplicate charges, payment confirmations, invoices, or refund requests, please provide: your full name; email used at purchase; payment date and amount; order or reference number; and a brief description. Contact us at inquire@codecraft.ph.

Important: Never send your full card number, CVV, PIN, OTP, online-banking password, or other sensitive authentication credentials to Codecraft. We will never ask for these.

3. Technical Support

For account access, software issues, configuration, bugs, or service availability. Please include: the product affected; your account email; a description of the issue; screenshots if helpful; and browser/device information when relevant.

4. Privacy Requests

To exercise your data subject rights under the Data Privacy Act of 2012, please see our Privacy Policy and contact us at inquire@codecraft.ph.

5. Complaints and Disputes

Contact us first so we can investigate and resolve issues promptly. See our Dispute Resolution Policy for the full process.

6. Refunds

Review our Return and Refund Policy, then contact us at inquire@codecraft.ph with your order details.

7. Security Concerns

To report suspected unauthorized account access or a potential security vulnerability, contact us immediately at inquire@codecraft.ph. Please do not publicly disclose suspected vulnerabilities before we have had a reasonable opportunity to investigate and address them.

8. Response Expectations

We aim to respond as promptly as reasonably possible. Complex billing, security, technical, or dispute matters may require additional investigation. For complete legal terms: Terms and Conditions | Privacy Policy | Return and Refund Policy | Dispute Resolution